Engagement doesn’t end with an individual browser reading content or clicking on an ad. Rather, engagement is an ongoing process that results in loyal customers who come back again and again, becoming more vested in your web site.

How can you make sure you’re engaging and keeping customers?

In order to create a loyal following, there are some basic principles you need to consider. From first impressions to life-long membership, put yourself in the shoes of your browsers and make their experience a valuable one.

• Reduce Clutter. How many times have you visited a website only to be overwhelmed and confused? What is this site about you may have asked yourself. Or perhaps you found yourself asking, ‘Where is the information I’m looking for?

Don’t ask your browsers or potential customers to figure this out. Make your site clutter free and create a                      visual priority that emphasizes the information, resources, or actions your browsers want. By reducing                        obstacles you build trust among new web site visitors and allow for simple decision making – which                            benefits everyone.

• Make Navigation Intuitive. There are many ways to navigate a web page but intuition rules the day. Don’t try to get fancy with your navigation or overuse java script. Basic navigation that follows current convention is the best way to lead individuals through your web site to the information they’re looking for.

• Make The Initial Site Interaction Relevant. When a browser reaches your web site, you have less than seven seconds to get them engaged. Making your initial site interaction relevant to what individuals are looking for is essential for keeping them interacting long term.

If you are promoting your web site with Google Adwords, or any pay per click advertising for that matter, be                sure to create customer landing pages that are truly relevant to the individual who clicks-through your ad.                  Once you’ve established relevancy, you can move them deeper into your content, tools, and resources.

• Ensure That Your Content Is Up-to-date. Web site content that isn’t up to date does not serve your audience and browsers are likely to move on. One way to ensure that information is timely is by providing a feed of relevant news or information. If including static text on your web pages, try not to include specific dates. However, if you must publish dates, be sure to update this information on a regular basis.

• Start An Interaction With Your Users. Each time a browser views your web page, you have an opportunity to interact with them. Don’t let this opportunity pass you by. One great way to interact is to offer something of value at no cost. This can be a white paper, access to an exclusive list, or simply a 30 day free trial. Be sure to capture an individual’s valid email address and include them on your mailing list. An auto-responder is best if you wish to engage these individuals on an ongoing basis.

• Provide Plenty Of Support. Don’t hesitate to offer support right from your home page. Prominently display your 800 number, support email address, and additional information for your prospects and customers such as mailing address. This information is viewed favorably by search engines and also creates a sense of legitimacy. Contact information builds trust among prospects and elicits interest in your company.

• Make Sharing Easy. Once you’ve made your web site easy to use, don’t hesitate to offer browsers the ability to share your web site with others. This can be in the form of a simple widget that allows users to bookmark your page, subscribe to an Rss feed, or submit your content to popular news sites like Digg.com.

Individuals are much more likely to visit a web site based on a friend’s recommendation versus some other type of marketing initiative. Leverage the power of viral marketing with easy sharing tools.

Your web site can be your greatest asset. Unfortunately, many marketers and website owners are so focused on increasing traffic that they lose site of the audience that’s already visiting their web pages but are simply not converting.

Don’t make the same mistake. Improve the quality of you site through relevant content that is up-to-date and easy to find. Once you’ve engaged users, encourage them to share. Doing so will make your site perform better, increase conversions, and deliver value for all involved.

www.RaziCommunications.com

info@razicommunications.com

Razi Communications is an Identity Company offering full-service public relations, advertising, marketing and Internet-based programs. We work with clients to help them discover their strengths and the things that make them unique and then help communicate those strengths into effective marketing campaigns. We bring your story to life in language that inspires and motivates utilizing traditional and new media.

How to Manage Your Reputation Online

Fortunately, managing your reputation online isn’t all that difficult, but it does take work. Here are 7 basic steps you can take to ensure that your reputation doesn’t become negatively impacted by what’s being said about you online.

1. See where you stand. Start your reputation management initiative by Googling your name. Try it with quotes and with out (first and last name together). Look through each of your results on page one and page two of Google. Are there any there are are negative or you wish to remove?

2. Set up a Google alert. Visit Google and set up an alert for your name. After setting up the alert Google will send you and email to confirm that you wish to receive the updates. Accept the alert and each time your name is published to the Web, you’ll know about it.

3. Contact website owners for name removal. If there are sites that include your name and commentary that is less than desirable, contact the appropriate websites requesting that the information be removed. More often than not, website owners will agree to remove your name and/or inappropriate information.

4. Purchase a domain with your name. Add sites and webpages associated with your name and watch negative search results get pushed lower on Google rankings. Visit GoDaddy or another provider of website URLs and hosting, and purchase a domain that contains your name. Even if your name is rather common, experiment with variations until your name can be established in the form of a dot com. Once you own a domain, publish a webpage with your personal profile.

5. Start a blog under your name. Blogger is a great tool for setting up your own blog which can be used to publish information about yourself. Popular blog sites are often picked up by Google and you can control the content. Be sure to sign up for Technorati after your blog has been published. Submit your blog for review and its popularity will increase, improving search rankings and continuing to push down negative search results.

6. Free press release. Use free-press-release.com or a similar free press release site to publish favorable information about your and your reputation. This form of reputation management is easy and costs nothing. Be sure to use your name throughout the release and in the release title.

7. Author articles in your field. Publish article relative to a particular topic or area in which you’ve done some work or have experience. Use article distribution serivces to build online references to your content. Make sure your articles contain an about the author section that links back to your main website.

There are a variety of strategies you can use to manage online references about you, your family, or others that need to manage their reputation online. Other online sites like Facebook, MySpace, Flickr, YouTube, and Squidoo, offer ample opportunity to deliver favorable search results that can push unfavorable results down in search engine rankings. The key is to start today – proactively manage your reputation and put yourself in a favorable light.

www.RaziCommunications.com

info@razicommunications.com

Razi Communications is an Identity Company offering full-service public relations, advertising, marketing and Internet-based programs. We work with clients to help them discover their strengths and the things that make them unique and then help communicate those strengths into effective marketing campaigns. We bring your story to life in language that inspires and motivates utilizing traditional and new media.

Getting started with article marketing is easy to do and can pay huge dividends. Many individuals use article marketing to improve search engine rankings, to inform, or to pitch products and services they sell. Regardless of your purpose, consider using article marketing as a great way to build a loyal following.

The proliferation of information online has brought with it varying degrees of content. Some content is valid, other content is purely fictional. When you write, be sure to provide references, examples, or quote data from other sources. This helps to build credibility and informs your audience that your content can be trusted. For your article marketing to be effective, follow these guidelines:

Research your niche. Before you begin any writing whatsoever, start by finding a niche that is popular and that you feel you can write about. It should be something you enjoy. If you are not interested in a particular area, it will be difficult to enjoy the process of writing articles.

Create a plan. Are you going to write one article per week or one each day? Think about how much time and energy you want to put into your article writing and for what purpose. If you simply want to write and publish your work, you may only want to do a little bit each day. Once you have a complete work, then you would submit to websites or blogs. On the other hand, if you are looking for improved rankings or sales from your article marketing, your publishing schedule may need to be more aggressive.

Write your article. Write and article on your subject that includes the specific keywords you seek to optimize for. Your article should be between four to seven hundred words. It all depends on the intent and purpose of the article. After you write your article make sure you proof it for spelling and grammatical errors.

Submit your article to article directories. This is a great way to get your information published quickly and easily. Register with an article directory like Ezinearticles or GoArticles. By doing so, you will have a place to submit your articles and build an author profile. Webmasters use these article directories to find content for their website. Additionally, article directories give you added exposure in a given topic area.

Article marketing has many benefits. The most important aspect of article marketing, in my opinion is to clearly understand what you want to use it for, building a plan, and consistently creating and distributing content. This is essential for long term success.

www.RaziCommunications.com

info@razicommunications.com

Razi Communications is an Identity Company offering full-service public relations, advertising, marketing and Internet-based programs. We work with clients to help them discover their strengths and the things that make them unique and then help communicate those strengths into effective marketing campaigns. We bring your story to life in language that inspires and motivates utilizing traditional and new media.

Know your audience. Successful campaigns get that way because marketers know their audience. They fully understand their needs, how to help meet those needs and how to create demand. Knowing and understanding your audience through proper market segmentation means a well targeted campaign that generates a profitable return.

Focus on the offer. A marketing offer is the driving force of marketing promotions that drive results. In fact, market testing has proven that the offer is the most significant criterion for conversion. Focus on your offer if you want to be successful.

Split test. Never ever run a campaign without testing something. One of the most common is a split test which allows you to simultaneously test two versions of something. It can be a web page, post card, or email. Split testing is essential for improving performance.

Never work alone. The most creative ideas come from working with other creative people. Don’t feel like you need to have all the answers or great ideas. You may start with an idea, but an open dialog with creative individuals will make it better.

Don’t sell on price. I’ve seen so many marketers fail because they sell on price alone. This leads to a discounting war, lower profitability, and often bankruptcy. Rather, focus on creating so much value that the perception of price becomes insignificant.

Consistent messaging. Consider the entire user experience before you launch a campaign. From email to website to offer, is the prospect having a consistent user experience? If they are, your campaigns stand above 98% of others.

Create value after the sale. As marketers, it’s our job to understand our market segment and build relationships, not dump people off at the front door of our store and walk away. Focus as much of your energy on building relationships with customers as you do prospects.

Test. Test. Test. In addition to split testing, you should consider multiple forms of testing in each marketing discipline. For direct mail, test headlines, offers, copy, time of direct mail drop, etc. Consider testing a life long mission.

Integrated Marketing Works Best. You can’t rely on one form of marketing to carry you to success. It’s okay to generate most of your leads or sales through PPC marketing if you will but what happens when that dries out? Use multiple media sources to meet your goals.

Nothing can replace experience. You can run out and hire all of the best consultants in the world, but you still have to do the work. Nothing can replace actual experience. It will make you a stronger marketer and more successful in the long term.

Apply these helpful marketing tips if you want to be truly successful. These techniques and tips are applied by successful marketers on a daily basis. The result is an ever growing success rate of marketing success.

www.RaziCommunications.com

info@razicommunications.com

Razi Communications is an Identity Company offering full-service public relations, advertising, marketing and Internet-based programs. We work with clients to help them discover their strengths and the things that make them unique and then help communicate those strengths into effective marketing campaigns. We bring your story to life in language that inspires and motivates utilizing traditional and new media.

The challenge for all website owners is learning the key factors for improving search ranking. Getting to the top of search engine result is rather complex and requires more than just a quick study. In fact, website owners will spend more than a billion dollars on search engine optimization this year and much more of that on other forms of Internet marketing like pay-per-click.

You can pay for traffic or you can focus on improving search ranking across all major search engines. Here are a few search ranking strategies you can apply to your website to improve traffic and build your business for the long term.

Build your website with sound search engine optimization techniques. Start your search engine optimization from day one. Don’t wait until you’ve invested tons of money into your website before you find out that it hasn’t been built for effective search ranking. Apply on page techniques like meta tags, headers, and keyword density to improve search ranking.

Construct a search engine optimization plan. Don’t assume that because you build a website you are going to have top a top search ranking. It takes a website that is built on sound principles as well as a significant effort in off-page optimization. Off page optimization is the process of building links to your website from third part websites. The higher the Google PR of these sites, the better your search ranking will be. Be sure to include your keywords in the actual link text.

Make search ranking improvement an ongoing focus. Leaving your search engine ranking to chance is not a good strategy. You must focus on SEO if you are going to make progress and ultimately dominate search ranking for you website. Follow your plan and work that plan until you are in the number one position. Once you’ve achieved your desired outcome, put a maintenance plan into place so that you hold and retain that position over the long term.

Achieving top search ranking is no laughing matter. Those sites listed in the top 2 – 3 positions get the major of traffic. If you’re site isn’t there, you’re not growing your business as large or as profitably as you can. So don’t settle for anything less than search ranking dominance.

Begin from where you are. Achieving rankings that you can be proud of does take work, persistence and confidence. Do the right things and you will get to where you need to be.

www.RaziCommunications.com

info@razicommunications.com

Razi Communications is an Identity Company offering full-service public relations, advertising, marketing and Internet-based programs. We work with clients to help them discover their strengths and the things that make them unique and then help communicate those strengths into effective marketing campaigns. We bring your story to life in language that inspires and motivates utilizing traditional and new media.

Just a like a company’s house list, the information they gather from their own PPC campaigns can provide a significant boost to the effectiveness of their search engine optimization efforts. The key is to know what information you’re looking for and how to use it to generate qualified visitors to your website.

Qualified visitors are those that have a higher degree of interest in your products or services and a greater likelihood of purchasing your products. I’ve often seen websites that have reduced their traffic while significantly improving conversion rates. The result is lower costs related to traffic acquisition and higher revenue. With more revenue and less expense, margins reach a new level of success.

The concept that I teach in SEO training is the most effective way to combine pay-per-click advertising with search engine optimization is to focus on conversions. What keywords have you promoted through pay per click advertising that led to conversions? If you’ve been running PPC for a while and you are still unsure, then consider expanding your analytics to include Google conversion tracking.

Once you have the answer and know which terms produce the greatest conversions, regardless of ad variation, then you SEO keywords have been determined. You want to generate organic traffic to the same keywords you’re promoting through PPC as long as they are generating your highest conversions.

An example of this might be someone promoting an ebook on how to fix a car. If the highest converting keyword is, “car repair”, then you should consider car repair as a keyword phrase you must optimize for. Organic traffic to this term will produce targeted web site visitors and conversions for little or no money as you improve your rankings.

The last piece is to take your highest converting landing pages and build in some or all of the elements into your website. Once you’ve tracking and optimized landing pages via PPC, you can duplicate what you’ve learned from a conversion perspective organically. Consider applying the landing page elements that have generated the highest return for you on your pay-per-click advertising.

Whether you’re new to SEO or consider yourself a search engine optimization expert, leveraging your pay-per-click advertising is the best investment you can make. Determine which keywords generate the type of traffic that is most valuable to you and optimize around these terms. They will generate more traffic and revenue at a lower cost.

www.RaziCommunications.com

info@razicommunications.com

Razi Communications is an Identity Company offering full-service public relations, advertising, marketing and Internet-based programs. We work with clients to help them discover their strengths and the things that make them unique and then help communicate those strengths into effective marketing campaigns. We bring your story to life in language that inspires and motivates utilizing traditional and new media.

You might be thinking to yourself that it’s more the product that drives behavior than the marketing, and when it comes to the ipod I don’t necessarily disagree. However, I would argue that in some ways, the marketing has to be even better than it does with your run of the mill product.

Apple has maintained a certain level of success with their marketing and now that marketing must not only tie together with previous marketing campaigns, but convince current customers that their current products are no longer sufficient.

It appears that this is done, not through slight of hand, but by showing you what you can’t do with your current device. By illustrating this in a manner that is contradictory to your current satisfaction, it does make you feel like your ipod – which was fine until a moment ago has suddenly become inadequate. To me, that’s really good marketing.

So what can be learned from the tens of millions that Apple spends on advertising every year? I think the answer to that question is to work in lock step with your product development team to showcase developments and tap the emotions of those using your products. When I use my iTouch, I feel empowered, cool, and complete. I wouldn’t have reached that conclusion without the help of marketing to get me there.

The lesson that I’ve learned is that marketing, if done correctly, helps us to define how we feel about a product. Once you have prospects and customers attaching emotions to your products, you develop loyal customers. The next time that you’re thinking about a marketing campaign, consider how you want your customers to feel about your product.

Manage the entire purchase decision process in order to consistently manage the experience to reinforce or produce these desired feelings. Once you’ve been able to do that successfully, your creative, marketing messages and promotions should be relatively easy to produce. Now that’s what I call good marketing.

www.RaziCommunications.com

info@razicommunications.com

Razi Communications is an Identity Company offering full-service public relations, advertising, marketing and Internet-based programs. We work with clients to help them discover their strengths and the things that make them unique and then help communicate those strengths into effective marketing campaigns. We bring your story to life in language that inspires and motivates utilizing traditional and new media.

Starting an SEO program for your business is easier than you think. There are numerous SEO consultants and experts that can show you how to radically improve your rankings for much less than you might think. In fact, many search engine optimization consultants can save you significant dollars if managed properly.

Getting the most from your SEO consultant requires a number of considerations. I have found that the most productive engagements around optimization and SEO all have these same factors in common. By adhering to these principals, mutual expectations are set and each party has a clear understanding of what is being delivered by whom.

The first step is finding a credible source. There are many people out there who claim to be search engine optimization experts but have nothing to show for it. Find a legitimate company, ask for references, or find someone who has a proven track record and is an authority on the topic. A good bet is to find someone who has achieved number one rankings for their website or the web sites of their clients.

The second step is to mutually agree upon what’s being delivered. Most clients feel that by paying a search engine optimization consultant a sum of money that their site is going to instantly rank number one on Google, Yahoo!, and Bing. I can tell you first hand that‘s not the case. The purpose of an seo consultant is to help you construct an effective strategy for the long term optimization of your web site.

The third and final step is to assemble a team to work with the consultant and implement his findings. Seventy percent or so of the companies I’ve worked with were very interested in learning how to optimize their websites but couldn’t or weren’t willing to follow through on what it takes to succeed. Commit time and resources dedicated to implementing the consultant’s finding and you will see the true value of your investment.

Whether you’re launching new website or trying to improve the rankings of an existing site, it’s important that you find a reliable resource that can help you succeed. Define what success looks like for both you and the consultant you will be working with. By doing so, you’re creating a mutual understanding of the work that’s being done and clearly understand what it means to your business.

www.RaziCommunications.com

info@razicommunications.com

Razi Communications is an Identity Company offering full-service public relations, advertising, marketing and Internet-based programs. We work with clients to help them discover their strengths and the things that make them unique and then help communicate those strengths into effective marketing campaigns. We bring your story to life in language that inspires and motivates utilizing traditional and new media.

By working with literally hundreds of small and medium sized websites, I have found that top ranked sites have a number of factors in common. What are they? I’m about to share these factors with you and explain what separates those in the top Google positions and those that are never found on page one of search results.

The first search engine ranking factor has to do with the anchor text of all inbound links to your website. Google and other search engines use the anchor text from other sites linking in to determine what your site is about and what it should rank well for. If websites link in only using a URL, and not your keywords in the anchor text, email them and ask them to update your link. The link should always appear with your most important keywords.

The second most important ranking factor is using keywords in your title tag and other meta tags. Meta tags still have an impact on your search rankings. Although the weight of meta tags may be minimal, they are effective in categorizing your page and identifying what search engines should expect to find when they spider web site pages. Make sure your tags are constructed properly and include you keywords.

 The third ranking factor to consider for your web site is link popularity. This phrase has been talked about in search engine circles for a while but can be equated with Page Rank. The concept of Page rank or link popularity for that matter take a number of factors into consideration to identify the quality of web pages from an external perspective. The largest factor that influences search engine rankings is the number and quality of links that are pointing to a web site or web page.

The fourth ranking factor is the diversity of domains that link to your web site. For many search engines, it’s not only what links you have to your site but making sure they are from different domains. This represents more popularity associated with you web site and therefore is judged to be a better search result. When link building, try to focus on generating inbound links from different websites.

The final ranking factor is keyword use in root domain. Although it’s possible to use subdomain or dedicated pages to get your keywords in a URL, nothing beats having them in your root domain.

All of these factors are important for top search rankings. Don’t overlook any of them if trying to improve your search rankings for particular keywords or keyword phrases. Also, be sure to continually read up on the subject or consider any one of a number of SEO training programs that can show you how to have more impact with your optimization efforts.

 www.RaziCommunications.com

 info@razicommunications.com

Razi Communications is an Identity Company offering full-service public relations, advertising, marketing and Internet-based programs. We work with clients to help them discover their strengths and the things that make them unique and then help communicate those strengths into effective marketing campaigns. We bring your story to life in language that inspires and motivates utilizing traditional and new media.

 There are variety of optimization factors to consider when optimizing your web pages. I have found three factors in particular to have more of an impact than others when correlating them to search engine rankings. In particular, meta tags, URL structure, and page load speed all have a direct impact on search engine rankings for particular keywords or keyword phrases.

 Meta tags are important to web site rankings because they provide some basic information to search engine spiders. Meta tags need to be formatted correctly to enhance search engine rankings. My research as shows that meta tags by themselves cannot radically improve rankings. It is my belief that meta tags may be used to verify other aspects of your website and are important for getting users to click through from search engine results.

 The best formatted meta tags should include a title tag that includes the keywords that you are trying to optimize for. It is recommended that the size of the title tag is sixty or fewer characters as this is the limit shown on Google search results. The second meta tag is the description tag which should be limited to fewer than one hundred and fifty characters and repeat your keyword phrase no more than two times.

 The last meta tag worthy of description is the keyword tag. I see this tag misused all too often and it may actually be hurting your search engine rankings. When using a keyword tag, focus on only a dozen of your most important and highly trafficked keywords. Search engines should know that you are an authority site and worthy of top rankings. Do your research and only include the keywords that truly matter. You can also evaluate the sites in the top positions and model their keywords as long as they are included on your web site or blog.

 Once you have your meta tags within your web page code it’s time to focus on the next on page optimization factor. The load time of your web pages matter a great deal to Google and other search engines. Not only does your web page need to be formatted correctly but it needs to load quickly. Fast loading web sites mean a better user experience. Search engines like Google reward you for providing the right information quickly to web site browsers. Keep load times to a minimum and continually work to improve the speed at which your site loads.

 The third and certainly one of the most important factors is URL structure. It is true that having your keyword in the URL helps but it is not the only or the most heavily weighed optimization factor by Google. There are plenty of examples of sites that include the keyword in the URL being outranked by other web sites. If you can purchase a URL that has your keyword in it though, consider it advantageous. If you are unable to do so, consider adding a folder or page to your site that includes the keyword you want to optimize your site for. A good example would be www.sample.com/keyword. By doing so you are placing your keyword close to the root and giving it more value. Also consider a sub domain strategy.

 Before you begin any search engine optimization effort, evaluate your web site, landing page, or blog from the perspective of meta tags, load speed, and URLs. There are additional on page factors we’ll discuss in the next lesson, but the three mentioned herein are vitally important to your search engine optimization success.

www.RaziCommunications.com

info@razicommunications.com

Razi Communications is an Identity Company offering full-service public relations, advertising, marketing and Internet-based programs. We work with clients to help them discover their strengths and the things that make them unique and then help communicate those strengths into effective marketing campaigns. We bring your story to life in language that inspires and motivates utilizing traditional and new media.